Ardeco’s Term & Condition

These Terms & Conditions explain how you can use the ardeco.co.id website, and the rules that apply when you request a consultation, get a quotation, or hire Ardeco (PT Ardeco Karya Global) for a renovation or fit-out project for your restaurant or cafe. By visiting this site, sending us a consultation request, or hiring Ardeco for a project, you’re agreeing to the terms below.

These Terms work together with our Privacy Policy and any separate work agreement (SPK/kontrak kerja) you sign for your specific project. If something in your signed work agreement is different from these Terms, your work agreement is what applies. These Terms apply the same way whether you’re based in Indonesia or another country (including Singapore, China, and elsewhere) — see Section 10 (Governing Law and Dispute Resolution) and Section 11 (International Clients) below.

1. Scope of Services

Ardeco is a contractor that builds and fits out F&B spaces — we don’t provide interior design services ourselves. We carry out construction and fit-out work based on the design, drawings, or specifications you or your own designer/architect provide. Our services can include:

Estimating costs and preparing project proposals, based on the design or specs you give us.
Construction, fit-out, and interior fabrication work — either fully managed by Ardeco, or coordinated with your own contractor or designer.
Supervising the project until handover.

The exact scope and deliverables for your project are set out in your quotation or work agreement, not on this general page.

2. Quotations and Estimates

Any cost or timeline we share during your first consultation is just an estimate, based on the design or drawings you’ve given us, the site condition, and material prices at that time.

A formal quotation is only valid for the period stated on the quotation itself.
The final price can change if you ask us to change the scope or materials, or if the actual site conditions turn out different from what we originally surveyed.
We’ll let you know about any cost or timeline change before doing the extra work.

3. Payment Terms

Payment terms — down payment, progress payments, retention (maintenance) amount, and final payment — are set out in your quotation or work agreement (SPK). In general:

The down payment is paid after the work agreement is signed, and we only start work once it’s received.
If you cancel the project before work begins, your down payment will be refunded after deducting any administrative costs already incurred, if any.
If a payment is late, we may pause work until it’s settled.
Any work outside the agreed scope is billed separately, and only after you approve it in writing.
As is standard for construction and fit-out projects, a small percentage of the total contract value (for example, 5%) may be held back by you as a retention/maintenance amount once the project reaches 100% progress and is handed over. This amount is paid to us once the maintenance period agreed in your work agreement (for example, 3 months from handover) has passed without unresolved defects.

Unless your quotation or work agreement says otherwise, all prices are in Indonesian Rupiah (IDR). If you’re paying from outside Indonesia, any bank fees or currency conversion costs are your responsibility — we need to receive the full agreed amount after those charges.

4. Project Timeline and Delays

We’ll give you an estimated timeline based on the agreed scope of work. That said, timelines can be affected by things outside our control, such as:

Delays from material suppliers.
Delays in decisions or approvals from you (for example, choosing finishing materials).
Site conditions, permit issues, or force majeure events (natural disasters, extreme weather, new government regulations, and similar).

We’ll tell you as soon as we know about any significant timeline change. If a force majeure event happens (for example, a government-mandated lockdown), we may pause the affected project right away. Once conditions allow work to resume, if a significant amount of time has passed, Ardeco and you will discuss and agree on updated pricing and terms based on the conditions at that time, before continuing. Either of us may propose ending the paused work by mutual agreement if resuming is no longer feasible, with payment due for work already completed up to that point.

5. Client Responsibilities

To keep the project on track, you agree to:

Give us a complete, final design, drawings, or specifications to build from, along with accurate details about the site, your business needs, and your budget from the start.
Make sure the design or drawings you provide have already been reviewed and are ready to build, including any permits needed for construction or fit-out.
Make sure you have legal access and the right to use the project site.
Respond to material choices and other approvals within a reasonable time, so the schedule doesn’t slip.
Pay according to the schedule in your work agreement.

If a third party makes a claim against us because of inaccurate information you gave us — about site ownership, legal access, permits, or your design — you agree to cover any resulting losses or costs, except where the problem was actually caused by our own mistake or breach of the work agreement.

6. Client-Provided Designs and Drawings

Since Ardeco doesn’t provide interior design services, the design, drawings, and specifications used for your project come from you or your own designer/architect, and stay your (or their) intellectual property. We build based on those documents — so we’re not responsible for design mistakes, missing details, or building-code issues that come from a design we didn’t create ourselves. If we spot any such issue while building, we’ll flag it to you so it can be clarified or fixed before we continue. We may photograph or write about completed projects for our portfolio, unless you ask us in writing not to — either before handover, or within 30 (thirty) days after handover if it’s for confidentiality reasons.

7. Warranty and Post-Project Support

We provide a maintenance (warranty) period after your project is handed over, as agreed in your work agreement — typically a few months, counted from the date the project reaches 100% progress and is handed over. During this period, the retention amount described in Section 3 (for example, 5% of the contract value) is held back by you and paid to us once the maintenance period ends without unresolved defects. This warranty covers defects caused by our workmanship under normal use, and doesn’t cover damage from misuse, lack of maintenance, normal wear and tear, or changes made by someone other than Ardeco after handover.

8. Limitation of Liability

We’re not responsible for indirect losses, lost business income, or other knock-on costs caused by project delays from factors outside our control (see Section 4). For any other claim related to a project, our liability is limited to the value of the relevant work agreement — except where the law says otherwise, or in cases of serious negligence, intentional wrongdoing, or death or injury caused by us, where this limit doesn’t apply.

9. Termination of Agreement

Either of us can propose ending a project agreement if the other side seriously breaches the agreed terms, following whatever termination process is set out in the specific work agreement — including payment for work already completed up to that point. If your work agreement doesn’t cover termination separately, the party ending the agreement must give at least 14 (fourteen) days’ written notice explaining the breach, and the other party gets that time to fix the issue before the termination takes effect.

10. Governing Law and Dispute Resolution

These Terms, and any work agreement with Ardeco, follow the work agreement signed for your specific project, and the law that applies in the location where that project takes place — no matter where you’re based. If a dispute about a project comes up and can’t be resolved amicably, it will be handled following the dispute resolution process set out in your specific work agreement, under the jurisdiction of the location where the project is carried out.

11. International Clients

We’re happy to work with clients based outside Indonesia. A few things to know:

Site visits, construction, and supervision all happen in Indonesia (or wherever the project is). You’re responsible for any travel, permits, or logistics you need on your end to take part, whether remotely or in person.
We’ll communicate, quote, and sign agreements in English and/or Indonesian, as agreed with you. If there’s ever a difference between language versions of a work agreement, the version marked as official in that agreement applies.
You’re responsible for making sure that hiring Ardeco and paying us follows any import, foreign exchange, tax, or other rules in your own country.
This section doesn’t reduce any of the data-protection rights described for international clients in our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time, to reflect changes in our services or the law. We’ll publish updates on this page along with the date of the last update — if you keep using our services after an update, that means you accept the new terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us via email at ardeco.karya.global@gmail.com, Ardeco’s business WhatsApp, or visit our office at PT Ardeco Karya Global, Jl. Kopaja No. 28, Rawa Buaya, West Jakarta.